All Hygeia electric breastpumps sold by Hygeia are warranted for 1 year to the original purchaser, (excluding batteries, Personal Accessory Sets (PAS) and bacteriostatic filters), against defects in material and workmanship. If you believe any Hygeia electric breastpump you have purchased has a defect in material or workmanship within the warranty period (with valid proof of purchase), please contact Hygeia Customer Care at (888) Pump-4-Mom / (888) 786-7466 extension 1 for assistance. (International callers dial (760) 597-8811)
Returning Defective Product to Hygeia (under warranty): Hygeia Customer Care will provide the customer with a Return of Goods Authorization (RGA) number for the return of the defective product. Defective product that is returned will either be repaired or replaced with like product at no charge (based on Hygeia’s final inspection results). If returned pump is deemed defective due to improper use of the pump (i.e. using pump without filter and getting milk in the motor, pump was dropped or bumped), there will be a repair cost of $100 plus all shipping charges. Prior authorization of any major credit card is required.
Shipping Repaired/Replaced Product to You: Standard UPS Ground shipping costs for the return of defective product for repair will be the responsibility of Hygeia. Overnight delivery is available with the up-charge paid by the customer. Hygeia must receive the defective product within 14 days of issued RGA. It is the customer’s responsibility to package product being sent in for service appropriately so no damage will occur during transit. If inadequate packaging is used and the product arrives damaged the warranty will be null and void and the repair will be charged accordingly.
Warranty Limitations: This warranty does not apply to defects resulting from any customer actions, such as mishandling or product abuse, improper interfacing, operation outside of design limits, misapplication, improper repair, or unauthorized modification. No other warranties are expressed or implied. Hygeia specifically disclaims any implied warranties of merchantability or fitness for a specific purpose. Hygeia’s liability shall be limited to the actual purchase price of any defective unit or units of equipment to which a claim is made, and shall in no event include the customer’s lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages whether based on contract, tort or other legal theory. Warranty valid for original purchaser only.